The problems with the Colorado Department of Labor and Employment (CDLE) continue to get worse, not better. In the wake of several television reports about the problems at the CDLE going back to at least May 2011, we were promised that the continuing problems at the CDLE would be fixed, yet now in October 2012, not only have they not been fixed, they have gotten worse. We were promised that the CDLE was hiring new people to answer their customer service phones, and still today, it is nearly impossible to get through.
Two important words that the CDLE does not understand in the English language are:
- Insurance. The unemployment insurance branch of the CDLE is possibly the most inept agency in the entire country. Insurance means just that, insurance. In this case the insurance premiums were paid into a fund by employers so that employees would have the unemployment benefits as a safety net in the event of a job loss.
- Customer service: The CDLE’s customer service phone lines are anything but customer service. The lines are actually an ongoing living hell for anyone who tries to call in. Anyone trying to call the CDLE customer service phone number can be on hold for hours only to be disconnected. Many have tried for hours and days on end without ever getting through. There is no way to get answers to any questions, and the resultant delay in making contact creates a “Catch-22” situation for the caller, since the CDLE has deadlines by which contact must be established.
CDLE Causes More Unemployment
According to the CDLE, the solution to the customer service phone problems is to go downtown to their offices and talk to someone. In order to do that, one must arrive very early in the morning and stand in line. And then they cut the line off at about 25 people.
Are the unemployed tax paying citizens of Colorado supposed to be going to job interviews or sitting on the phone all day long? Are the unemployed in Colorado supposed to be out looking for a job, or going downtown every day?
Please answer that for us, CDLE.
Colorado Department of Labor and Employment Causes Hunger and Homelessness
Many unemployed rely on their unemployment insurance benefits to survive. Yes, there is that foreign word again, Insurance. Many unemployed of Colorado rely on their unemployment insurance benefits for food, gas and the legally mandated car insurance. Many also rely on this money for their rent or mortgage payments. When you cannot get through to their customer service number, you cannot gain access to any of your benefits. Because the CDLE cannot do their job properly, people cannot pay for food, transportation or housing. Coloradans are going hungry. People are being made homeless. For these people, this is an emergency situation just as real as a tornado or forest fire and requires the same leadership and decisive sense of urgency in its resolution. Not the ho-hum attitude of the Governor.
The Colorado Department of Labor and Excuses
For the past several years, all we have heard from the CDLE is excuses.
- We are using outdated computers.
- We are using an operating system from the 1980’s.
- We need to hire and train more people to answer the customer service phones.
- With the increased unemployed in the state, we cannot keep up.
- We don’t have the money to fix any of the above problems.
Yet they found the money to hire a motivational consultant.
Recently, a story on a
television station found out one reason why the telephones at CDLE are not
answered. The employees at CDLE were using their time to browse other websites
include porn and gambling sites. Watch the news story at KMGH ABC 7 Denver.